Privacy Policy

Last Updated: October 26, 2026

At Upaj Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Details about products you purchase, order history, delivery preferences, and transaction status.
• Payment Information: Payment-related details necessary to process your transaction. Payments may be handled by third-party payment providers.
• Technical Information: Your IP address, browser type, device information, and website usage data.
• Communication Information: Information you provide when contacting our customer support team or submitting an enquiry.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfil your orders.
• To arrange shipping, delivery, and order tracking.
• To communicate order confirmations, invoices, and delivery updates.
• To respond to your questions, complaints, and support requests.
• To process eligible returns, cancellations, and refunds.
• To improve our website, products, and customer experience.
• To detect, prevent, and investigate fraud or unauthorised activity.
• To send promotional communications where permitted and, where required, with your consent.
• To comply with applicable legal and regulatory requirements.

3. Payment Security

Payments made through our website may be processed by authorised third-party payment service providers. Your payment information is handled according to the applicable provider's terms and security practices. We do not intend to store complete payment card details on our website servers.

Please review the privacy policy of the payment provider you use for further information about how your payment information is handled.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

5. Sharing Your Information

We do not sell your personal information as part of our ordinary business operations. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processing providers.
• Courier, shipping, and delivery partners.
• Website hosting, analytics, and technical service providers.
• Customer support and communication service providers.
• Legal or regulatory authorities where disclosure is required by law.

We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we work to protect your information, absolute security cannot be guaranteed.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, handling customer support, maintaining business records, resolving disputes, and meeting applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, correction of inaccurate details, deletion of information where permitted, or withdrawal of consent where processing is based on consent.

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices. Upaj Foods is not responsible for the privacy practices or content of external websites. We encourage you to review their policies before sharing personal information.

10. Children's Privacy

Our website is intended for individuals who can lawfully make purchases or use the services offered. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable legal requirements. Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Thank you for trusting Upaj Foods. We appreciate your confidence in our products and are committed to handling your information responsibly.