Shipping & Delivery Policy

Last Updated: October 26, 2026

At Upaj Foods, we aim to deliver your favourite products safely and conveniently to your doorstep. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

1. Order Processing

Once you place an order on the Upaj Foods website, our team will process it after receiving the order details and, where applicable, confirming payment.

• Orders are processed during our regular business operations.
• Processing time may vary depending on product availability and order volume.
• Orders placed on holidays or during peak periods may require additional processing time.
• You may receive an order confirmation through the contact details provided during checkout.

Order confirmation does not necessarily mean that the order has been dispatched. Dispatch details will be shared when available.

2. Shipping Locations

Upaj Foods aims to serve customers across eligible delivery locations in India. Delivery availability depends on the destination PIN code, courier service coverage, and operational feasibility.

Please enter your correct delivery PIN code during checkout to check whether delivery is available for your location. Some locations may not be serviceable through our current delivery partners.

3. Estimated Delivery Time

Estimated delivery timelines may vary based on your location, order processing requirements, courier availability, and other logistical factors.

• Delivery estimates, where available, will be communicated during checkout or through order updates.
• Delivery to remote locations may take longer than delivery to major cities.
• Public holidays, severe weather, transport disruptions, and other unforeseen circumstances may cause delays.
• We will make reasonable efforts to help you obtain updates if your shipment is delayed.

Any delivery timeline displayed on our website is an estimate unless a specific delivery commitment is expressly confirmed.

4. Shipping Charges

Applicable shipping and delivery charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may depend on the delivery location, order value, shipment requirements, or promotional offers available at the time of purchase.

If a free-shipping offer is available, its eligibility conditions will be communicated on the website or during checkout. Please review these details before placing your order.

5. Order Tracking

Where tracking facilities are available, shipment tracking details may be shared through email, SMS, WhatsApp, or another communication channel associated with your order.

Tracking information may take some time to appear after dispatch. If your tracking details are unavailable or do not update for an extended period, please contact our customer support team for assistance.

6. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete shipping information when placing an order.

• Provide the correct recipient name, phone number, address, and PIN code.
• Include relevant building, street, landmark, and locality details.
• Keep your phone available for delivery-related communication where possible.
• Review your delivery information carefully before completing checkout.

Incorrect or incomplete address information may result in delivery delays, failed delivery attempts, or the shipment being returned to the sender. Please contact us promptly if you notice an address error after placing an order.

7. Delivery Attempts

Our delivery partners may contact you to coordinate delivery. Please ensure that the recipient or an authorised person is available to receive the shipment when required.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot reach the destination, the delivery partner may make another attempt or return the shipment according to its applicable procedures.

If your order encounters a delivery issue, please contact our support team so we can help you understand the available next steps.

8. Damaged, Missing or Incorrect Orders

We take care to prepare orders for shipment. If your package arrives damaged, appears tampered with, contains an incorrect product, or has missing items, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number and registered contact details.
• A brief description of the issue.
• Clear photographs of the outer package, shipping label, and affected products, where appropriate.

We will review your request and explain the available resolution in accordance with our Return & Refund Policy and applicable law.

9. Failed Delivery and Returned Shipments

A shipment may be returned to us if delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or other circumstances identified by the delivery partner.

If your shipment is returned, please contact our customer support team. Any redelivery, cancellation, or refund will be reviewed according to the circumstances, our applicable policies, and consumer rights under applicable law.

10. Delivery Delays

Although we make reasonable efforts to dispatch orders promptly, delays may occur because of weather conditions, public holidays, courier disruptions, transportation issues, high order volumes, or other circumstances beyond our reasonable control.

If your delivery is delayed beyond the communicated estimate, please contact us with your order number. We will make reasonable efforts to assist you with available shipment information.

11. Order Cancellation

Requests to cancel an order are subject to the order's processing and dispatch status and our applicable cancellation policy. Once an order has been dispatched, cancellation may no longer be possible through the usual process.

If an order is cancelled and a refund is applicable, it will be handled according to our Return & Refund Policy and applicable law.

12. Changes to This Policy

Upaj Foods may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery services, or applicable requirements.

Any updated version will be published on this page with a revised date. We encourage customers to review this policy periodically.

13. Contact Us

If you have questions about shipping, delivery status, tracking, or a shipment issue, please contact our customer support team. Please include your order number so we can assist you more efficiently.

Thank you for choosing Upaj Foods. We appreciate your trust and will do our best to make your delivery experience smooth and convenient.