Terms & Conditions

Last Updated: October 26, 2026

Welcome to Upaj Foods. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing our products.

1. Acceptance of Terms

By accessing or using the Upaj Foods website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them. If you do not agree with these terms, please discontinue using our website.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to place an order on our website. If you are using our website on behalf of another individual or organisation, you confirm that you are authorised to act on their behalf.

3. Product Information

Upaj Foods offers food products, including traditional ghee and other food items. We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, and other information displayed on our website are accurate.

• Product images are for representation purposes and may differ slightly from the actual product or packaging.
• Product availability may change without prior notice.
• Product descriptions and ingredient information should be reviewed before purchase, especially if you have dietary restrictions or food allergies.
• Packaging, labelling, or presentation may change when necessary, subject to applicable requirements.

If you identify an error in a product description or listing, please contact our customer support team for clarification before placing your order.

4. Orders and Order Confirmation

When you place an order through our website, you are submitting a purchase request for the selected products. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, decline, or cancel an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons. If payment has already been collected for an order that is cancelled by us, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

Please ensure that your contact details, shipping address, and order information are correct before completing your purchase.

5. Pricing and Payments

Product prices are displayed on our website in the applicable currency and may change from time to time. The price applicable to your order will generally be the price displayed at checkout when the order is placed, subject to correction of genuine errors and applicable law.

• Any applicable shipping charges or additional fees will be shown during checkout.
• Available payment methods will be displayed on our website.
• Payments may be processed through third-party payment providers.
• Orders may be subject to verification before processing.

If a genuine pricing or technical error affects an order, we will take appropriate steps to resolve the issue and communicate with the customer where necessary.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or through order notifications. Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, operational conditions, or other circumstances beyond our reasonable control.

• Please provide a complete and accurate delivery address.
• Ensure that someone is available to receive the shipment where required.
• Delivery updates may be shared through email, phone, or tracking services.
• Contact customer support if your order is delayed or tracking information is unavailable.

For further details, please review our Shipping Policy, if available on the website.

7. Returns, Cancellations and Refunds

Returns, order cancellations, replacements, and refunds are handled according to our Return & Refund Policy. Eligibility may depend on the product, order status, condition of the item, and the reason for the request.

If you receive a damaged, defective, incorrect, or otherwise non-conforming product, please contact our support team promptly and provide your order details and relevant photographs, where appropriate.

Nothing in these terms is intended to limit any rights available to consumers under applicable law.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate, complete, and current information when placing orders.
• Use the website only for lawful purposes.
• Not misuse, disrupt, damage, or interfere with the website or its security.
• Not submit fraudulent orders or knowingly provide misleading information.
• Respect the intellectual property rights of Upaj Foods and other parties.
• Follow the storage, handling, and usage instructions provided with our products.

9. Food Safety, Storage and Product Use

Customers are responsible for reviewing product labels, ingredients, allergen information, storage instructions, and any other relevant product information before use.

Food products should be stored and handled according to the instructions provided on the packaging. If you have a food allergy, dietary restriction, or specific health concern, review the product information carefully and consult an appropriate professional when necessary.

Product information on our website is provided for general informational purposes and is not a substitute for professional medical advice.

10. Intellectual Property

Unless otherwise stated, the content on the Upaj Foods website, including text, product descriptions, graphics, photographs, logos, design elements, and branding, is owned by or licensed to Upaj Foods and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may include links to third-party websites or use external services for payment processing, shipping, analytics, or other operational purposes. These third parties may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by applicable law. Please review the relevant terms before using external services.

12. Website Availability

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted due to maintenance, technical issues, security concerns, or circumstances beyond our control.

We may update, modify, suspend, or discontinue any website feature or service when reasonably necessary, subject to applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Upaj Foods will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusion is legally permitted.

We do not exclude or restrict any liability or consumer rights that cannot lawfully be excluded or restricted under applicable law. Nothing in these terms limits any statutory rights you may have as a consumer.

14. Unauthorised Use

If your misuse of the website or violation of these terms causes loss or damage, we may take appropriate action available under applicable law. This may include restricting access to the website or pursuing remedies where legally justified.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. We encourage you to read the Privacy Policy before placing an order or submitting personal information.

16. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements. Updated terms will be published on this page with a revised date.

Your continued use of the website after updated terms are published will be subject to applicable law and any acceptance requirements that apply to the changes.

17. Governing Law and Disputes

These Terms & Conditions are subject to the applicable laws of India. Any dispute arising from the use of our website or purchase of our products will be handled by the competent courts or authorities as determined under applicable law.

18. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us:

Thank you for choosing Upaj Foods. We appreciate your trust and look forward to serving you.